Amazon fresher off campus drive 2022 |any degree|4 LPA|Techjobs360

Amazon fresher off campus drive 2022 | any degree|4 LPA|Techjobs360

Amazon fresher off campus drive 2022:

Job Role KDP Support Analyst
Qualification B.E/B.Tech/M.E/M.Tech/MCA/M.Sc
Batch 2019/2020,2021 & 2022 Batch
Salary INR.Best in Industry
Job Location chennai
Last Date asap
Test Date ASAP
Website https:/amazonvirtualhiring.
about amazon kindle team:

About the team:

Amazon’s Kindle Direct Publishing (KDP) is a self-service publishing service for publishing e-books to the Amazon Kindle store.

Roles and Responsibilities:

  • Must be able to interact with an external parties like customers and suppliers comfortably.
  • Process and respond to phone calls and emails received from publishers.
  • Respond to queries sent to the KDP forums.
  • Investigate payment concerns brought up by customers.
  • Route payment concerns to Accounts Payable.
  • Reprocess stuck books through the system.
  • Route issues and bugs that need engineering expertise to the development teams.
  • Remove certain content as it is identified by the QA team.
  • Notify vendors that their content has been removed.
  • Maintain and improve a knowledge base with unique vendor requests and their solutions.
  • Work on developing responses for common questions
  • Work with customer service manager in documenting process flows.

Basic Qualifications:

  • Should be willing to work in night shifts.
  • Should be a graduate.
  • Excellent written and verbal communication skills required.

Preferred Qualification:

  • Additional computer skills certifications in web technologies are preferable.
  • Experience in web-enabled software products or services is highly preferred.
  • Should be able to understand a complex problem and respond to publishers.
  • Basic familiarity with web technologies and html is highly desirable.
  • Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them.
  • Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
  • Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required
  • College graduates preferred, mandatory.

Contract Role : This is a contract role for a period of 6 months.

Additional Information:

  • Domestic Relocation Provided: NO
  • Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes every 3 months’)
  • Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3 months)

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