Barclays Off Campus Freshers Recruitment 2022 Hiring as Support Specialist of Any Degree Graduate
Barclays Off Campus Freshers Recruitment 2022: Barclays plc is a British multinational investment bank and financial services company, headquartered in London, England. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management.
Company: Barclays Plc
Official Website: Barclays
Wikipedia: Barclays Wiki
Job Profile: Team Support Specialist
Degree Needed: B.E/B.Tech/MCA
Passout Year: 2019/2020/2021
Work Location: Delhi, Noida
Experience Level: 0 – 2 Years
Package: Best In Industry
What we’re looking for:
- Minimum B2 12 English Language Fluency(CEF)
- Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
- Flexibility in hours of work and ability to work changing shifts patterns
- Skills that will help you in the role:
- Prior experience in Retail Loans
Job Description:
- To manage a large and diverse team of Process Associates working towards pre-defined targets. Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents
- Assist the Team Manager in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership
- Ensure daily Schedule Adherence. Answer queries raised by the Client & Advisors related to the process
- Take escalated calls and return calls when a message is taken. Perform regular Quality checks for the Team
- Monitor performance for all Advisors on a monthly basis. Convey feedback received from Quality to all Advisors
- Weekly Update on performance levels to the .Address administrative issues arising out of day-to-day working
- Keep the TM regularly updated of any developments relating to the performance of the team, updates received and queries from Clients
- Ensure each advisor is informed on product updates for the process
- Conduct regular briefings for the team to discuss performance, Organizational policies and process updates
- Ensure strict adherence to compliance. Conduct Quality Audits for the Team on a regular basis
- Prepare development plans for every team member with a suitable plan of action. Counsel team members, whenever required
- Plan and impart necessary process- related training to the Advisors, where necessary. Ensure that Clients are aware of any issue and concerns
- Prepare reports (adhoc/BAU) periodically to be sent to the client, Identify process gaps and collaborate with the Client to formulate solutions
- Act as an interface with the client and to be responsible for completely managing the day-to-day operational functions for the team.
- Need-based escalation of decisions and ensure proper follow-up of the same
Apply Link: Click here
