Capgemini Recruitment 2022 | Service Desk |Across India

Capgemini Recruitment 2022 :Capgemini has announced a job notification for the post of Service Desk. A student from any discipline can apply for Capgemini Recruitment 2022. Interested and eligible candidates can read more details below .

Capgemini Recruitment 2022:

Company Name	Capgemini
Post Name	Service Desk
Salary	2.5 LPA
Experience	Freshers
Job Location	Kolkata / Bangalore
Batch	2019/20/21

Capgemini Recruitment 2022:

Job Description:

Capgemini is hiring candidates for the post of Service Desk.

Job Responsibilities:

• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
• Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
• Meet customer requirements through first contact resolution
• Clarify customer requirements
• probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy

Eligibility Criteria:

• Candidates must have completed any 3-year graduation in 2019, 2020 & 2021
•  Graduation – 50% & Above
• Up to 2year gap is allowed after educational milestone e.g. SSC and HSC
• Candidates must be open to relocate to any location and work in night shifts
• Candidates must be available to join immediately
• Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
• Should be open to sign Service Level Agreement

Preferred skill:

• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Should be open to signing Service Level Agreement