CGI Off Campus Drive 2022 For Freshers | ASE | Engineering Degree

CGI Off Campus Drive 2022 For Freshers | ASE | Engineering Degree

CGI Off Campus:

Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services.

CGI Off Campus:

With 68,000 professionals in 40 countries, CGI has an industry-leading track record of on-time, on-budget projects, aligning our teams with clients’ business strategies to achieve top-to-bottom line results. In India, our centers have 9,500 professionals and span eight offices in four cities, including Mumbai, Bangalore, Chennai and Hyderabad.

CGI Off Campus

  • Company Website: www.cgi.com/en/india
  • Positions: ASE
  • Experience: Freshers (0 – 2 Years)
  • Job Location: Bangalore
  • Salary: Best in Industry.

Eligibility Criteria :

  • BE/ B.Tech- Computers/ IT/ IS/ Electronics/ Electrical Engineering; B.Sc/ BCA
  • Hiring Batch: 2019/ 2020/ 2021 passout

Job Description:

  • Provision of technical training / refresh training to technicians
  • Respond to questions live as required when engaged by Level 1 technicians
  • Provision of ongoing technical coaching of members
  • Support the technician’s PCs, applications and tools used to support their respective Client(s) / Assist Team
  • Leaders in evaluation of ticket quality as part of monthly coaching initiative
  • Validates ticket quality (as required / when required) prior to assignment to other support teams
  • Follow-up of tickets, incidents and/or emails pertaining to the senior team
  • Reviews and updates (as required) KB documentation
  • Participates in review of documentation specific to process & procedures
  • Maintains team inventory list on a monthly basis
  • Participates in the integration of various internal or client projects in order to minimize potential impacts to the quality of service provided to our client(s).
  • Contribute towards SLA attainment by logging in to take calls as required during staffing or SLA challenges.
  • Experience as a Level 1 /2 technician within the Service Desk environment
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Related experience in technical coaching, training and documentation

How to Apply:

Desirous candidates may apply through online mode ASAP.

Apply Link:1- Click Here

2. CLICK HERE

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