CGI Off Campus Drive 2022 For Freshers | ASE | Engineering Degree|
CGI Off Campus:
Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services.
CGI Off Campus:
With 68,000 professionals in 40 countries, CGI has an industry-leading track record of on-time, on-budget projects, aligning our teams with clients’ business strategies to achieve top-to-bottom line results. In India, our centers have 9,500 professionals and span eight offices in four cities, including Mumbai, Bangalore, Chennai and Hyderabad.
- Company Website: www.cgi.com/en/india
- Positions: ASE
- Experience: Freshers (0 – 2 Years)
- Job Location: Bangalore
- Salary: Best in Industry.
Eligibility Criteria :
- BE/ B.Tech- Computers/ IT/ IS/ Electronics/ Electrical Engineering; B.Sc/ BCA
- Hiring Batch: 2019/ 2020/ 2021 passout
Job Description:
- Provision of technical training / refresh training to technicians
- Respond to questions live as required when engaged by Level 1 technicians
- Provision of ongoing technical coaching of members
- Support the technician’s PCs, applications and tools used to support their respective Client(s) / Assist Team
- Leaders in evaluation of ticket quality as part of monthly coaching initiative
- Validates ticket quality (as required / when required) prior to assignment to other support teams
- Follow-up of tickets, incidents and/or emails pertaining to the senior team
- Reviews and updates (as required) KB documentation
- Participates in review of documentation specific to process & procedures
- Maintains team inventory list on a monthly basis
- Participates in the integration of various internal or client projects in order to minimize potential impacts to the quality of service provided to our client(s).
- Contribute towards SLA attainment by logging in to take calls as required during staffing or SLA challenges.
- Experience as a Level 1 /2 technician within the Service Desk environment
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications working knowledge of fundamental operations of relevant software, hardware and other equipment
- Related experience in technical coaching, training and documentation
How to Apply:
Desirous candidates may apply through online mode ASAP.
Apply Link: Click Here
