Tata Communications is hiring candidates for the role of Customer Service Executive – Service Assurance – 12001 for the Pune, India location. The complete details about Tata Communications Off Campus Hiring are as follows.
Tata Communications Off Campus:
Job Position:- Customer Service Executive – Service Assurance – 12001
Job Location:- Pune, India
Salary Package:- As per Company Standards
Has enough knowledge within Service Assurance to allow them to apply their knowledge efficiently and work productively with broad instruction.
Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.
Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance.
Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.
Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation.
Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation.
Job Description & Responsibilities:-
Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs.
Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues. Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability.