Wipro Campus Hiring 2022 Freshers as Service Desk Analyst of Any Degree Graduate

Wipro Campus Hiring 2022 Freshers as Service Desk Analyst of Any Degree Graduate

Wipro Campus Hiring 2022: Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises

Wipro Campus Hiring 2022

Company: Wipro India

Website: Wipro

Wikipedia: Wipro Wiki

Position: Service Desk Analyst

Degree Needed: B.E/B.Tech/MCA

Passout Year: 2019/2020/2021

Job Location: Pune

Salary: Best In Industry

Experience Level: 0 – 2 Years

Skills Needed:

  • Effective Communication
  • Detail Oriented
  • Change Agility
  • Client centricity
  • Execution Excellence
  • Passion for Results

Responsibilities:

  • Respond to queries from all calls, portal, emails, chats fromthe client
  • Become familiar with each client and their respectiveapplications/ processes
  • Learn fundamental operations of commonly-used software, hardwareand other equipment
  • Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
  • Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
  • Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework

Apply Link: Click here

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