Wipro for  Freshers Hiring Service Desk Analyst for Any degree in Across India location

Wipro for  Freshers Hiring Service Desk Analyst for Any degree in Across India location

Wipro for  Freshers:

Wipro Limited is an Indian multinational corporation that provides information technology, consulting, and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately-owned Wipro Enterprises.

Company Wipro India
Company Website Wipro
Position Service Desk Analyst
Job Location Pune
Salary Best In Industry
Degree Needed B.E/B.Tech/MCA
Passout Year Batch Eligible: 2019/2020/2021
Experience 0 -2 Years

Skills Needed :

  • Effective Communication
  • Detail Oriented
  • Change Agility
  • Client centricity
  • Execution Excellence
  • Passion for Results

Job Description:

  • Respond to queries from all calls, portal, emails, chats fromthe client
  • Become familiar with each client and their respectiveapplications/ processes
  • Learn fundamental operations of commonly-used software, hardwareand other equipment
  • Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
  • Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
  • Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework

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