Wipro Recruitment for Freshers 2022 Hiring as Trainee of Any Degree Graduate

Wipro Recruitment for Freshers 2022 Hiring as Trainee of Any Degree Graduate

Wipro Recruitment for Freshers 2022: Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises

Wipro Recruitment for Freshers 2022

Company: Wipro India

Website: Wipro

Wikipedia: Wipro Wiki

Position: IT Service Desk Agent L1

Degree Needed: B.E/B.Tech/B.Com/BBA

Passout Year: 2020/2021

Job Location: Navi Mumbai, Delhi, Pune, Bangalore, Chennai, New Delhi, Hyderabad.

Salary: Best In Industry

Experience Level: 0 – 2 Years

Eligibility Criteria:

  • 5 days working and any 2 week offs.
  • Should be flexible in 24*7 shifts.
  • Excellent Communication
  • A Graduate degree in Management Studies, Business, Marketing, or any other related discipline (Full time Graduation)
  • Confirmable working in Rotational shifts

Job Description:

  • Answer calls and Service Requests from end users and track status and progress to resolution.
  • Adherence to policies and procedures, closure of open calls after resolution.
  • Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
  • Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  • Routes the enquiries to Resolver Groups as appropriate
  • Re-routes misdirected calls
  • Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
  • Provides status and updates on tickets to authorized users
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
  • Makes recommendations for updates to the KB database

Apply Link: Click here

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